FIT2002 Week 8 Solution

TOPIC 8:
Project Quality & Procurement Management

TOPIC: Project Quality & Procurement Management
Learning outcomes:
 Discuss quality management planning and the contents of a quality management plan
 Identify unique quality attributes for IT projects
 Know how to build a quality management plan
 Describe Project Procurement Management
 Describe the various project procurement documents, such as the request for proposal (RFP) and request for quote (RFQ)
Time
Frame
110
Mins Topic Activity Outcomes/ tasks/ resources

30 mins
Review of the pre-class activity Gro
1. 2.
3. 4.
1. 2. 3.
What types of test are performed on IT projects? Explain the difference between outsourcing and insourcing.
Discuss the difference between an RFQ and RFP?
Discuss the importance of developing a SOW

Homework:
What is the purpose of project quality management?
What is a maturity model?
What are the main processes in project quality management?
What is procurement?

Describe and know these terms:
Capability Maturity Model
Integration (CMMI)
Cost of quality
Quality assurance
Quality control
Statistical sampling
User acceptance testing
RFP & RFQ
SOW
SLA - Service Level Agreement (not mentioned in video but
research on this)
20 min Project
Quality
Management Activity 2: Quality Control

Create a Pareto chart based on the information in the following table. First, create a spreadsheet in Excel using the data in the table. List the most frequent customer problems first.
Customer Complaints Frequency/ Week
Customer is on hold too long 90
Customer gets transferred to wrong area or cut off 20
Service rep cannot answer customer’s questions 120
Service rep does not follow through as promised 40
Pareto analysis – identify and
prioritise problem areas

(Pareto analysis — Identifying the vital few contributors that account for most quality problems in a system )
20 mins Project
Quality/
Procurement
Management Activity 3: Develop a list of quality standards.


For more information about developing quality management plan, please visit this website:
https://www.projectmanagement docs.com/template/projectplanning/quality-managementplan/#axzz6a3ATpxIB


20 mins Project
Procurement
Management Activity 4: Procurement: “Make-or-buy” decision

Suppose that your company is trying to decide whether it should buy special equipment to prepare high-quality publications itself or lease the equipment from another company. Suppose that leasing the equipment costs $240 per day. If you decide to purchase the equipment, the initial investment is $6,800, and operations will cost $70 per day. After how many days will the lease cost be the same as the purchase cost for the equipment? Assume that your company would only use this equipment for 30 days.
Should your company buy the equipment or lease it? Using a mathematical model to aid in procurement decision.
20 mins Activity 5: Project Team meeting
Retrospective/Review: How did you perform in Assignment 1? What went well? What needs improvement? What will you do differently in Assignment 2.